Privacy Policy

Last updated: November 2024

This Policy outlines how mila mila (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from hellomilamila.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or any individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you consent to the collection, use, and disclosure of your information as described herein. If you do not agree to this Privacy Policy, please refrain from using or accessing any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any necessary steps as required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information from a variety of sources. The types of information we collect depend on how you interact with us.

In addition to the specific uses described below, we may use the information we collect to communicate with you, provide the Services, comply with legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The categories of personal information we obtain vary based on your interaction with our Site and Services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you. Below are the categories and specific types of personal information we collect:

Information We Collect Directly from You

When you interact with our Services, you may provide us with the following:

• Basic contact details, including your name, address, phone number, and email.
• Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information, including your username, password, and security questions.
• Shopping information, including the items you view, place in your cart, or add to your wishlist.
• Customer support information, including details you share when contacting us.

While some features require specific information, you may choose not to provide this information, but it could limit your access to certain functionalities.

Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data"). We utilize cookies, pixels, and similar technologies to gather this information. Usage Data may include details about how you access and use our Site, your device information, browser details, network connection information, your IP address, and other interaction data.

Information We Obtain from Third Parties

We may also collect information about you from third parties, including vendors and service providers who act on our behalf, such as:

• Companies that support our Site and Services, including Shopify.
• Our payment processors, who collect payment information to process your payments and fulfill your orders.
• When you visit our Site or interact with our emails or advertisements, either we or third parties we partner with may automatically collect certain information through online tracking technologies.

Any information obtained from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties or for their respective policies or practices. For more information, see the section titled "Third Party Websites and Links."

How We Use Your Personal Information

• Providing Products and Services: We use your personal information to deliver our Services, which includes processing payments, fulfilling orders, sending account-related notifications, creating and managing your account, arranging shipping, and facilitating returns or exchanges.

• Marketing and Advertising: We may use your personal information for marketing purposes, including sending promotional communications via email, text, or postal mail, and tailoring the advertising you see on our Site and other platforms.

• Security and Fraud Prevention: We utilize your personal information to detect, investigate, and address potential fraudulent or harmful activities. If you register an account, you are responsible for keeping your credentials secure and should contact us if you suspect any compromises.

• Communicating with You: Your personal information may be used to provide customer support, improve our Services, and maintain our business relationship with you.

Cookies

We employ cookies on our Site to enhance functionality and improve your experience. For details on the specific cookies used, please refer to https://www.shopify.com/legal/cookies. Cookies help us remember your actions and preferences, run analytics, and understand user interactions with the Services.

Most browsers are set to accept cookies by default, but you can customize your browser settings to remove or block cookies. Please be aware that blocking or removing cookies may negatively affect your user experience and may impact the functionality of some Services. Additionally, blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners.

How We Disclose Personal Information

In certain situations, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

• Sharing with vendors or third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• Disclosing to business and marketing partners, including Shopify, to provide services or advertising to you. These partners will use your information in alignment with their own privacy policies.
• When you direct us or consent to the disclosure of certain information to third parties, such as for shipping products or through social media integrations.
• Sharing with our affiliates or within our corporate group, as necessary to operate our business effectively.
• In connection with business transactions, such as mergers or acquisitions, or to comply with legal obligations, protect the Services, and enforce our terms of service.

Over the past 12 months, we have disclosed various categories of personal information for the purposes described above, including:

• Identifiers, such as basic contact details and certain order and account information
• Commercial information, including order and shopping information
• Internet or similar network activity, such as Usage Data

User Generated Content

Our Services may allow you to post product reviews and other user-generated content. Any content submitted to public areas of the Services will be accessible to anyone. We do not control access to the information you choose to make public and cannot guarantee that others will respect your privacy.

Third Party Websites and Links

Our Site may contain links to third-party websites. If you navigate to these external sites, we encourage you to review their privacy policies and terms. We are not responsible for the privacy practices or the content of such sites, and our inclusion of these links does not imply endorsement.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details below to request deletion.

As of the effective date of this Privacy Policy, we do not have knowledge that we "share" or "sell," as defined by applicable laws, personal information of individuals under 16 years of age.

Security and Retention of Your Information

While we implement security measures to protect your personal information, please be aware that no method of transmission or electronic storage is entirely secure. We cannot guarantee complete security. Retention of personal information depends on various factors, including the necessity of the information to maintain your account, deliver Services, fulfill legal obligations, and resolve disputes.

Your Rights and Choices

Depending on your jurisdiction, you may have rights concerning your personal information, including:

• Right to Access: You may request access to personal information we hold about you.
• Right to Delete: You may request the deletion of personal information we maintain about you.
• Right to Correct: You may request the correction of inaccurate personal information.
• Right of Portability: You may request a copy of personal information we hold and request that we transfer it to a third party under certain circumstances.
• Right to Opt Out of Sale or Sharing: You may direct us not to "sell" or "share" your personal information or to opt out of targeted advertising.
• Right to Restrict Processing: You may request that we limit our processing of your personal information.
• Withdrawal of Consent: Where applicable, you may withdraw consent for specific processing activities.
• Managing Communication Preferences: You may opt-out of promotional emails using the unsubscribe option in our communications. Non-promotional emails, such as those about your account or orders, will still be sent.

You can exercise these rights on our Site or by contacting us using the information provided below. We will not discriminate against you for exercising these rights, although we may need to verify your identity before responding.

Complaints

If you have complaints regarding our processing of your personal information, please contact us at the details provided below. If you are not satisfied with our response, you may have the right to appeal our decision based on your jurisdiction.

International Users

Please note that your personal information may be transferred, stored, and processed outside your country, including in the United States. If we transfer personal information out of Europe, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent agreements.

Contact

For any questions related to our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us at contact@hellomilamila.com.